Delivery Information

UK Delivery

Free Local Collection
We offer free collection for all orders placed locally (Leeds) if required.
This can be selected during the order process

Standard Delivery Charge

UK standard delivery is a flat rate of £5.00 per order which includes packaging. A signature is required for all deliveries.
Delivery to Non-Mainland UK, Remote UK Areas and BFPO Addresses
Please contact us for a quote to Non-Mainland and Remote Areas of the UK: using our Contact Form

European Delivery

European Delivery Destinations
As well as UK deliveries, we can also deliver to a wide range of European countries. The full list is as follows:
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Ukraine.
European Delivery Charges

Please contact us for a quote to European Destinations using our Contact Form

Rest of World Delivery

At present we do not deliver to the Rest of the World

Delivery Times

All Embroidered Items are made to order, Standard dispatch for all orders is 28 working days.

Our Order to Delivery times are as follows:

Orders placed between 1st to 14th Month will be sent to our supplier on the 15th of the month and placed into production.
Once production is completed, approximately 7 days, they will be packed and dispatched before being collected by our partner courier.
Delivery is then approximately 3 working days from collection.

Orders placed between 15th to End of Month will be sent to our supplier on the 1st of the month following and placed into production.
Once production is completed, approximately 7 days, they will be packed and dispatched before being collected by our partner courier.
Delivery is then approximately 3 working days from collection.

You will receive an email informing you when your order is being processed.

After Dispatch

Your Delivery

We will notify you by e-mail when your order is dispatched.
UK orders are dispatched by myHermes or Royal Mail; orders outside of the UK are dispatched by UPS or Royal Mail.

You can check the delivery status by logging into your account

What happens if I am not in to receive the order?

If the driver does not find you in to receive the goods, he will try again the next day. Normally two attempts will be made to deliver the goods. The driver will leave a message quoting a telephone number. Please ring this number to arrange a new delivery date.

If they are unable to contact you at all, the entire delivery will be returned to our warehouse. In this case you will need to pay for the goods to be redelivered again.

Returns and Cancellations

What happens if I want to cancel an order?

If you wish to cancel your order it may be possible to do so provided your order has not been passed on to our supplier.
Please contact us by replying to the email you received confirming your order.

Expenses are incurred once an order is placed with us including artwork production, ordering of materials, and placement of orders with vendors which are subject to their cancellation or restocking policies and charges. If an order is cancelled once placed, Maggotdrowning.com reserves the right to charge for artwork fees, restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.

Returns

Our goal is one-hundred percent customer satisfaction, so if you are unhappy with your order please contact us. As we provide personalised goods, however, we cannot accept returns unless we have made a mistake or the garments are faulty. Please be aware The Distance Selling Regulations Act of 2000 does not apply to "personalised goods or goods made to a consumer's specification".

Before placing your order, please be careful to check product size information. On every product there is accurate sizing information for that item.
This will give you the information you need to make a decision on the sizes you wish to order that product in.

Once a garment is personalised we can only accept returns based on sizing issues if the product does not measure what we say it will on that items size information. If you receive garments that do not measure what we say, please contact us where our customer service team will be happy to help.

All personalised items from Maggotdrowning.com are made to order